Hey @sryan2k1 can you call me quick? My number is 867-5309.
This is a non-issue, aside from the MS-Teams-voice-over-mobile-internet reality.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
VOIP, Teams, and what to do going forward
- Thread starter jediatzinger
- Start date
More options
Who Replied?This is a non-issue, aside from the MS-Teams-voice-over-mobile-internet reality.
Need some help.
To bring everyone up to speed I ported all but 3 numbers from our phone provider to Teams. It's been great! We are going with no phones in the office, which is nice, but the leadership team wanted (for obvious reasons) conference room phones in the conference rooms.
I bought 2 of the Yealink CP965.
Plugged them into my network (ethernet) and then simply signed in with the user account I had created for the phone.
I created 2 user accounts:
Board_Room@company.com
Conference_Room_2@company.com
In the Teams admin portal the user accounts show the correct phone numbers assigned.
Everything has been working perfectly for months... until this past week. I had a phone call that there was something wrong with the board room phone. I went to look at it and it looks like it had signed out. No biggie (I thought) so I looked up my username and password for the account and entered it. It asked to update the password so I assume it was time to change it so I proceeded, but when I logged in with the updated information I saw something I've never seen before and I can't get past it.
Signing out...
Device administrator is disabled.
Contact your admin
PHOTO
No matter how many times I reboot, restart, or do anything this is always displayed after it appears to register... I do not see the device in Teams any longer and I don't know what happened or how to resolve?
The stranger thing is that the other phone is operating perfectly... which makes me feel like that is only a matter of time before it encounters the same issue.
Anyone have any thoughts? I'll have to open a ticket with MS Monday if I can't figure it out. I appreciate any help!
To bring everyone up to speed I ported all but 3 numbers from our phone provider to Teams. It's been great! We are going with no phones in the office, which is nice, but the leadership team wanted (for obvious reasons) conference room phones in the conference rooms.
I bought 2 of the Yealink CP965.
Plugged them into my network (ethernet) and then simply signed in with the user account I had created for the phone.
I created 2 user accounts:
Board_Room@company.com
- Microsoft Teams Shared Devices
- Teams Phone with Calling Plan (country zone 1 - US)
Conference_Room_2@company.com
- Microsoft Teams Shared Devices
- Teams Phone with Calling Plan (country zone 1 - US)
In the Teams admin portal the user accounts show the correct phone numbers assigned.
Everything has been working perfectly for months... until this past week. I had a phone call that there was something wrong with the board room phone. I went to look at it and it looks like it had signed out. No biggie (I thought) so I looked up my username and password for the account and entered it. It asked to update the password so I assume it was time to change it so I proceeded, but when I logged in with the updated information I saw something I've never seen before and I can't get past it.
Signing out...
Device administrator is disabled.
Contact your admin
PHOTO
No matter how many times I reboot, restart, or do anything this is always displayed after it appears to register... I do not see the device in Teams any longer and I don't know what happened or how to resolve?
The stranger thing is that the other phone is operating perfectly... which makes me feel like that is only a matter of time before it encounters the same issue.
Anyone have any thoughts? I'll have to open a ticket with MS Monday if I can't figure it out. I appreciate any help!
You need to remove the device from Intune and try and sign it back in.
I never set it up or added anything to do with Intune unless that's something done by default.You need to remove the device from Intune and try and sign it back in.
It is. You need to make sure it doesn't exist here before you try and re-enroll/sign it in
And here
Microsoft Entra admin center
entra.microsoft.com
And here
Microsoft Intune admin center
intune.microsoft.com
The other phone (Conference Room 2) is online and working fine and I don't see it in Intune anywhere.It is. You need to make sure it doesn't exist here before you try and re-enroll/sign it in
Microsoft Entra admin center
entra.microsoft.com
And here
Microsoft Intune admin center
intune.microsoft.com
I have "0 devices" in Intune.
In Entra (I forgot MS changed Azure's name...) yes my entire AD is there as I sync it via AD Connect.
What I'm having trouble with is one works fine and the other doesn't. They're the same make/model/licensing/etc.
Well...
Something resolved the issue. I did two things:
I logged into Intune and enabled Android device administrator
-AND-
I also changed the license from Microsoft Teams Shared Devices to Microsoft Room Pro.
I figured it wouldn't hurt and after reading a lot of docs last night the Pro is likely what I needed in the first place. We're going to be adding Logi cameras and tablet to each office, which requires the Pro license.
Either way... one of them resolved it. I went onsite today and simply logged in with the same credentials and tada.
Something resolved the issue. I did two things:
I logged into Intune and enabled Android device administrator
-AND-
I also changed the license from Microsoft Teams Shared Devices to Microsoft Room Pro.
I figured it wouldn't hurt and after reading a lot of docs last night the Pro is likely what I needed in the first place. We're going to be adding Logi cameras and tablet to each office, which requires the Pro license.
Either way... one of them resolved it. I went onsite today and simply logged in with the same credentials and tada.